I see programmers as inherently helpful people. Given a 57-step flowchart describing the steps some poor soul has to execute manually, most programmers get a little gleam in their eye and set about providing a streamlined solution. Programmers truly love removing those inefficiencies. Meanwhile, the customer stops wrestling with a frustrating system and gets on with his job.
One of the primary tenets of agile development is test first, test often. After working in a small XP shop doing mobile development, I came to believe strongly that quality code hinges on a test-driven approach.
